Refund & Return Policy


You may return your unused and unopened merchandise within 30 days for a refund or exchange. Items that are undamaged or non-defective will have a 15% re-stocking fee. If you take an exchange or a gift certificate for your refund, the re-stocking fee will not apply.

The Buyer will pay all shipping costs on non-defective item returns. Pet Paradise will pay return & replacement shipping on defective products, and only after the product has been inspected and determined to be defective.

All warranties are handled by the manufacturers.

We can not be responsible for damaged or lost returns, so please use a service with delivery confirmation/tracking. Please do not send back used products. It takes approximately 3 - 4 business days to process returns from the time we receive them.

If an item was damaged in shipping, you must notify us immediately. You must keep the damaged item, and the original shipping container, as well as packing materials, until a file has been claimed with Canada Post. Retain the item and packaging for 14 days from the day you notify us of the damage, the carrier may send someone to inspect the damage.

If an item is returned due to an incorrect address, a fee of $15 will be charged to you before your package is re-sent.

Pet Paradise London

  • 1080 Adelaide Street North
    London, ON
    N5Y 2N1 Canada

  • +1 519-432-1600

  • Hours of Operation
    Mon – Sat: 9:30 A.M. to 8 P.M.
    Sun: 11 A.M. to 6 P.M.

Copyright 2020 Pet Paradise London Inc.
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